Board of Directors’ Duties: Tip 10 – CEO Performance Feedback

Board of Directors’ Duties: Board of Directors Duties Performance ReviewTip 10 – CEO Performance Feedback

Just as you expect your senior managers to give performance feedback to their staff, it is important for the board to provide at least annual feedback to its only employee, the CEO or Executive Director. As board members you have the important role of encouraging your senior staff person.

The purpose of performance feedback is to ensure excellent performance. It’s rewarding for the CEO or Executive Director to hear from the board what they are doing well and to acknowledge the goals that are being achieved. It’s also helpful for the senior staff person who has the whole weight of operational leadership on her shoulders to feel supported.

When the board members see that some goals are not being achieved, they can ask the CEO or ED what the challenges are and then offer support, whether it be sharing personal expertise, reallocating resources, professional development, or a referral to an expert that can assist them over the hurdle. The board can be very supportive as it reaffirms the senior staff person’s focus of goal achievement.

I encourage the board to provide performance feedback at least annually, but ask that you consider giving feedback quarterly so that the CEO or ED stays motivated, feels appreciated, and gets meaningful support in the areas that may be troublesome for her. As you provide great feedback to your senior staff person, I think you’ll found that you are travelling the pathway to governance excellence.

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Board of Directors Duties: Tip 6 – Role of CEO

Board of Directors Duties Team GlobalBoard of Directors Duties:  Tip 6 – Role of CEO

The Chief Staff Officer, be he called CEO or Executive Director or General Manager, is responsible for leading the work of the organization. He’s responsible for being clear on the goals and implementing the directions he gets from the board.

We often suggest that the job description of that Chief Staff Officer can simply be to fulfill the strategic plan while following board policies. The senior staff person must communicate to the people that report directly to him and then in turn ensure that communication happens down the line, so that everyone in the organization realizes what the goals are and how they are expected to achieve them.

The Chief Staff Officer is also responsible for monitoring, for following up with all the departments in the organization and helping them pull back on track if the goals don’t look like they’re going to get achieved. And the key responsibility of the Chief Staff Officer is to help everything go well.

The Chief Staff Officer is a role model. He is the head of the operational side of the organization; lots of people are watching them. When there’s a conscientious, ethical Chief Staff Officer, there is frequently a trickle-down effect resulting in ethical operations. The CEO has a very important role ensuring that the direction he receives from the board is carried out for a successful organization. When a Chief Staff Officer fulfills his role well, the board sees great results from its governance excellence.

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